1. 14-day money-back guarantee
Nexari B.V. ("FoundIn.ai", "we") offers a 14-day money-back guarantee on your first paid subscription payment. If FoundIn.ai isn't the right fit, request a full refund within 14 days of your initial purchase, no questions asked. The guarantee applies to the first payment only and does not cover subsequent renewals — you can cancel anytime from Settings → Billing to prevent future charges.
2. How to request a refund
Refunds are processed by our Merchant of Record, Paddle. To request a refund:
- Visit paddle.net and look up your order using the email address you used at checkout, or
- Email us at support@foundin.ai and we will forward your request to Paddle on your behalf.
Please include your order reference (from the receipt Paddle sent you) so we can locate the transaction quickly. Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.
3. Renewals and partial periods
Subscriptions renew automatically until you cancel from Settings → Billing. You may cancel at any time; access continues until the end of the current billing period. Outside the 14-day first-payment window, we do not refund renewal charges or partial/unused billing periods unless required by applicable law.
If you were charged for an automatic renewal you did not intend to keep, contact us within 14 days of the renewal date and we will review the request in good faith.
4. Exceptions
Refunds may be declined for accounts showing evidence of fraud, abuse of the money-back guarantee (e.g. repeated refund cycles), or violations of our Terms of Service. Where consumer law grants you stronger rights (for example the EU 14-day right of withdrawal for consumers), those rights apply on top of this policy.
5. Paddle as Merchant of Record
Paddle.com Market Limited is the seller of record for all paid subscriptions and handles payments, invoicing, tax, and refunds on our behalf. Paddle's buyer terms are available at paddle.com/legal/checkout-buyer-terms, and Paddle's own refund policy is available at paddle.com/legal/refund-policy.
6. Contact
Questions about this policy? Email support@foundin.ai.