Terms of Service

These Terms are a binding agreement between Nexari B.V. ("FoundIn.ai", "we") and the person or company that signs up for an account ("you", "Customer").

You must be 18+ and authorised to act for the business you represent. You're responsible for keeping credentials safe and for all activity under your account.

You agree not to:

• Reverse-engineer or scrape the service beyond the rate limits of your plan.
• Submit URLs you do not own or are not authorised to monitor.
• Use the service to generate or distribute illegal, infringing, or harmful content.
• Resell the service without a written agreement (Agency plans excluded).

The full Acceptable Use Policy applies and may be updated; we will not silently broaden your obligations.

Plans, add-ons, and current pricing are displayed in-app at checkout. Subscriptions renew automatically until cancelled. You may cancel anytime from Settings → Billing; cancellation takes effect at the end of the current billing period. New subscriptions are covered by a 14-day money-back guarantee on the first payment — see our Refund Policy for the full terms and how to request a refund via Paddle. Outside that window we do not refund renewals or partial periods unless required by law.

Paddle.com Market Limited ("Paddle") is the Merchant of Record (MoR) for all paid subscriptions. This means Paddle, not FoundIn.ai, is the seller of record to you for tax purposes. Paddle calculates, collects, and remits applicable sales tax, VAT, and GST in the jurisdictions where it is registered, and issues the official tax invoice for your purchase.

You contract with FoundIn.ai for the software service itself (these Terms, our SLAs, support, and the DPA), and with Paddle for the payment transaction (Paddle's checkout terms apply to the transaction itself, available at paddle.com/legal/checkout-buyer-terms). Refund and chargeback requests are handled by Paddle on our behalf.

You retain all rights to the URLs, prompts, and content you submit. You grant us a limited licence to process them solely to deliver the service. We retain all rights to the FoundIn.ai software, models, reports, scores, and branding.

The service surfaces outputs generated by third-party AI engines (ChatGPT, Gemini, Perplexity, Claude). Those outputs can be inaccurate, biased, or out of date. FoundIn.ai measures and reports on them but does not guarantee their correctness, and decisions you take based on them are your own.

The service is provided "as is". To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We aim for 99.9% monthly uptime; remedies for downtime, where available, are described in our service-level commitments.

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or related to the service is capped at the fees you paid us in the 12 months preceding the event. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data.

Either party may terminate for convenience by ending the subscription. We may suspend or terminate for breach with notice. On termination we will, on request, return or delete your personal data per our DPA.

These Terms are governed by the laws of the Netherlands, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The competent courts of Amsterdam have exclusive jurisdiction, save that EU consumers retain the protections of their local law.

We may update these Terms. Material changes will be announced at least 30 days before they take effect; continued use after that date constitutes acceptance.